HandyPro Terms of Service

These Terms of Service apply whenever you access or use HandyPro websites, applications, provider tools, business dashboards, support channels, payment flows, or any feature that references these terms.

In these terms, “HandyPro”, “we”, “us”, or “our” means the HandyPro entity operating the relevant service in your market, together with its affiliates, processors, and authorized representatives. If a separate written business, enterprise, workforce, subscription, payout, or service agreement applies to you, that agreement may supplement these terms.

By using HandyPro, you agree to these terms, the Privacy Policy, the Cookie Policy, and any service-specific or role-specific rules we present to you. If you do not agree, do not use the platform.

You may use HandyPro only if you have legal capacity to enter into a binding agreement and are permitted by applicable law to use the relevant service. If you act for a business or another person, you confirm that you have authority to bind them.

You must provide accurate, current, and complete information when creating or updating an account. You are responsible for account credentials, device security, and all activity that occurs through your account unless caused by our breach or a legal exception.

We may require identity checks, business verification, licensing evidence, insurance, tax details, payment verification, or additional information before enabling certain features, publishing a provider profile, or releasing payouts.

HandyPro operates a platform that helps customers discover, request, schedule, pay for, support, and review services. Unless we expressly agree otherwise in writing, providers and businesses use HandyPro as independent marketplace participants and are responsible for their staff, licenses, taxes, insurance, equipment, and service delivery.

We may set onboarding requirements, booking windows, trust-and-safety controls, pricing rails, fee rules, payout rules, communication rules, service-area controls, and compliance standards needed to run the platform lawfully and safely. These controls do not, by themselves, create an employment relationship.

The service relationship created by a completed booking may involve the customer, the provider or business, and HandyPro’s platform and payment workflows. HandyPro may step in to investigate quality or safety issues, issue credits or refunds, reassign work, restrict accounts, or enforce these terms.

Customers may submit booking requests, receive quotes, or accept offers through HandyPro. Providers and businesses may receive time-limited job requests, dispatch offers, assignment prompts, or booking confirmations. Those actions may expire automatically if not answered within the time shown on the platform or within the applicable operational rule.

A provider must not accept a job unless the provider can lawfully perform it, can meet the location and timing requirements, and is prepared to complete the service to a professional standard. If a provider allows requests to expire, accepts too late, or remains unassigned after confirmation, HandyPro may auto-cancel, reassign, downgrade visibility, or otherwise treat the event as a missed response or service-level failure.

Booking details, cancellation deadlines, fees, taxes, payment holds, and reschedule rules may vary by service type, region, payment method, or business settings. The details presented in the product flow or confirmed in writing control unless prohibited by law.

Providers and businesses must operate honestly, lawfully, and professionally on and off the platform when handling HandyPro bookings, customers, payments, and data. This includes a duty to protect customers, homes, business premises, property, keys, codes, photos, and personal information.

Providers must accept, reject, or otherwise respond to service requests before the deadline displayed in the platform or imposed by the applicable operational rule. A request answered after that deadline, after repeated reminder windows, or after the customer has already been forced to wait beyond platform expectations may be treated as a late response, expired response, missed offer, or acceptance service-level failure even if the provider later attempts to proceed.

Once a provider accepts a booking, the provider is responsible for appearing on time, starting work within the required grace period, maintaining communication, and completing the job as promised. HandyPro may label a booking as late, no-show, abandoned, incomplete, auto-cancelled, or otherwise non-compliant where timing or completion standards are not met.

If a provider fails to complete a job, arrives too late to perform it properly, or repeatedly accepts jobs only after customers have been left waiting too long, HandyPro may reassign the job, cancel the booking, refund or credit the customer, apply penalties, recover losses, hold or offset payouts, maintain or increase rolling reserves, reduce booking distribution, require retraining, or impose other corrective action allowed by law and these terms.

HandyPro may charge platform fees, service fees, subscription fees, payment-processing fees, penalties, taxes, dispute costs, or other amounts disclosed in the product or applicable agreement. Customers authorize us and our processors to charge valid amounts connected to their bookings and approved changes.

Providers and businesses authorize HandyPro to deduct or offset valid fees, refunds, credits, penalties, chargebacks, fraud losses, reserve holds, rebooking costs, and other amounts owed in connection with the platform, to the extent allowed by law and the applicable agreement. Payouts may be delayed, split, withheld, or reversed while disputes, compliance reviews, fraud reviews, or payment failures remain unresolved.

Refunds, rework decisions, and goodwill credits may be based on booking records, photos, communications, audit trails, payment status, incident reports, provider history, customer history, and applicable law. Our internal review process does not remove any rights or remedies available under mandatory law.

HandyPro may investigate complaints, monitor operational performance, review ratings, inspect compliance records, and enforce these terms when we reasonably believe there is a safety, legal, fraud, payment, conduct, or quality issue.

A temporary suspension or ban may block messaging, new bookings, new job acceptance, on-platform visibility, or some payout activity during the suspension period. A permanent ban may end access indefinitely and may prevent future re-registration where allowed by law.

When deciding whether to issue a warning, temporary ban, or permanent ban, we may consider severity, frequency, customer impact, safety risk, fraud indicators, cooperation, prior history, and whether the conduct appears deliberate, reckless, or repeated after notice.

Your use of HandyPro is also governed by our Privacy Policy and Cookie Policy. You agree that we may send operational and legal communications such as booking updates, support replies, receipts, payment notices, compliance reminders, incident notices, and policy updates.

You must use any personal data you receive through HandyPro only for lawful booking, support, compliance, and business purposes. Providers, customers, businesses, and staff may not reuse platform data for unrelated marketing, stalking, harassment, scraping, or resale.

You must not interfere with the platform, bypass security, scrape protected content, reverse engineer restricted features, upload malicious code, impersonate others, manipulate reviews, falsify job status, or use HandyPro to support illegal conduct.

We may preserve logs, booking records, communications, device information, and compliance data to investigate abuse, secure the platform, protect users, and comply with law.

Except where the law does not allow limitation, HandyPro provides the platform on an “as available” and “as updated” basis. We do not guarantee uninterrupted access, exact provider availability, or that every booking will be accepted or completed without issue.

Nothing in these terms excludes liability that cannot legally be excluded, including mandatory consumer protections, fraud, or other non-excludable obligations. Subject to that rule, our liability will be limited to the amount paid to HandyPro in connection with the relevant claim during the shorter of the prior twelve months or the life of the booking at issue.

These terms are governed by the laws of Kenya unless mandatory law in your location requires otherwise for a specific issue. Courts in Kenya will have jurisdiction over disputes relating to these terms except where applicable law requires another forum or preserves non-waivable consumer rights.

Before filing formal proceedings, you agree to give HandyPro a reasonable opportunity to review and resolve the matter through support, finance, compliance, or legal channels where appropriate.

We may update these terms from time to time to reflect legal, operational, product, payment, marketplace, safety, or compliance changes. When we make material changes, we will update the “Last updated” date and may provide additional notice through the website, app, email, or other reasonable channel.

If you have questions about these terms, contact HandyPro at info@handypro.pro.